Gore Tex

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Gore Tex

Postby Deano » Thu Nov 07, 2013 11:29 am

This may be common knowledge to some, but it was a bit of a revelation to me. My primary riding boots for the last 4 years was a pair of BMW Santiago’s. I wore these practically every day, and beyond a few scuffs, they appeared to have many more years of life. However, a recent, multi-hour rainy ride revealed a loss of waterproofing in my right boot. I figured it was time for a new pair, and braced my wallet for impact.

On a whim, I sent an e-mail to WL Gore customer service to see if there were any recommendations I could follow to restore water resistance. Their response was to have me send the boots to them for assessment. They quickly concluded that the waterproofing had failed, and authorized a replacement, free of charge. Basically, they asked me to identify a pair of boots that I wanted. A couple of days later, I received a new pair of Santiago’s (via Morton’s), delivered to my doorstep.

I guess I’m just not accustomed to vendors standing behind their product to this extent, especially a product that is subject to significant wear and tear. I have decided that any future waterproof gear I purchase will include Gore Tex.

Hope all is well.
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Re: Gore Tex

Postby Unity » Thu Nov 07, 2013 1:24 pm

:thumbup:

--John
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Re: Gore Tex

Postby ERC Scott » Thu Nov 07, 2013 2:15 pm

I believe Goretex film has a lifetime warranty for its remaining waterproof (unless the item was physically damaged). Not certain about its competitors. Nice that it was honored. Scott
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Re: Gore Tex

Postby biometrics » Thu Nov 07, 2013 2:18 pm

Simply Outstanding Customer Service... Thanks for sharing.

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Re: Gore Tex

Postby Chiba » Thu Nov 07, 2013 6:05 pm

Awesome!! It's rare to see that kind of customer service anymore.
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Re: Gore Tex

Postby RocketMan » Sun Nov 10, 2013 7:39 am

I knew a guy named Gore Tex way back when.....

After a few beers he tended to "leak" quite a bit too.... Never thought to send him back for replacement thou.... :lol:

sorry, couldn't resist....

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Re: Gore Tex

Postby eap » Sun Nov 10, 2013 9:33 am

Unity wrote::thumbup:

--John

Agree and thanks for sharing. Even more Incredible since they do not actually make the boot... But their website features dozens of motorcycle boots (and other products) with links offsite to vendors http://www.gore-tex.com/remote/Satellite/home and their "guarantee to keep you dry promise".

Wonder if they'll replace my boot souls :? or that leaky (crotch) aerostitch suit.

Anyway, I use Nickwax after every trip on my BMW touring boot - the soul is coming loose on one, but other than that they're holding up well.
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